Aoife Randles

Jan 2025 – Present

Dublin, Ireland

Dropbox

Support the management of content systems and publishing workflows across Dropbox's Help Center and learning platforms
Coordinate content and asset updates across design, content, and platform teams to maintain consistency across customer-facing surfaces
Assist with platform configuration including permissions, publishing workflows, and content structuring
Troubleshoot publishing and content delivery issues to help maintain reliable user experiences
Contribute to improving internal workflows and reducing operational blockers

Content OperationsPlatform OperationsUX OperationsCMS ManagementCross-functional Collaboration

May 2023 – Sep 2024

New York

The Conference Forum

Part of a small team that launched a new company website across nine conference domains, contributing to development and implementation
Designed and built complex interactive agendas on the backend, improving attendee experience
Produced digital and print materials including conference brochures, recap documents, and cover artwork
Managed weekly content publishing across webcasts, podcasts, and articles in collaboration with editorial and marketing teams

Web Design & DevelopmentCMS ManagementDigital & Print DesignContent Strategy

Sep 2021 – Nov 2021

Limerick Ireland

Hollister Incorporated

Collaborated with a team to design and prototype a companion app paired with a smart clothing device, led by user research and empathy-driven design
Conducted mixed-methods research including observation studies, product teardowns, out-of-box experience analysis, and empathic user interviews
Synthesised research into personas and user journey maps to guide design decisions
Designed end-to-end from sketch wireframes through to high-fidelity Figma prototypes, validated through usability testing

UX/UI DesignUser ResearchWireframing & PrototypingUsability Testing

Jan 2021 – Sep 2021

Galway, Ireland

Medtronic

Built a user-friendly document database in Adobe InDesign, streamlining team access to critical files and improving operational efficiency
Completed monthly supplier scorecards, analysing performance data to identify areas for improvement
Managed change orders end-to-end using the MAP system, coordinating across teams to ensure accurate and timely execution
Supported a successful quality audit by collaborating cross-functionally under pressure

Supplier Quality EngineeringQuality AssuranceRoot Cause AnalysisProcess ImprovementData Analysis

Experience along the way